Holidays in Cumbria – Terms & Conditions

By booking a holiday with Holidays in Cumbria, you enter into a legally binding contract and agree to comply with the Terms & Conditions set out below. These apply to all of our holiday properties, regardless of which cottage you book.

1. Contract of Hire

  • The Contract of Hire is between the guest (“the Hirer”) and Holidays in Cumbria (“the Owner”).

  • The Contract is effective only when written booking confirmation has been issued by Holidays in Cumbria.

  • The Hirer must be over 18 years of age and authorised to agree to these Terms on behalf of all members of the party.

  • The property is let for holiday use only; no tenancy rights are created.

2. Booking & Payment

  • A £150 deposit is payable at the time of booking.

  • The balance is due 8 weeks before arrival.

  • For bookings made within 8 weeks of arrival, the full amount is payable on booking.

  • Provisional bookings are held for 24 hours only.

  • Payment may be made by Stripe (via our website or payment link) or by bank transfer.

Failure to pay the balance on time may result in cancellation, with the deposit forfeited.

3. Cancellation by You

All cancellations must be confirmed in writing (by email). A non-refundable £75 administration fee applies to all cancellations. Refunds are then made as follows:

  • More than 12 weeks (84+ days) before arrival
    Refund of all monies paid, less £75 admin fee.

  • 8–12 weeks (56–83 days)
    50% of the total cost refunded, less £75 admin fee.

  • 4–7 weeks (28–55 days)
    25% of the total cost refunded, less £75 admin fee.

  • Less than 4 weeks (0–27 days)
    No refund, unless the property is re-let. If re-let, you will receive the re-let value (which may be lower than your booking price), less £75 admin fee.

  • Part cancellations (where one or more guests cannot attend) do not reduce the cost.

  • Cutting short your stay does not entitle you to any refund.

Travel Insurance: We strongly recommend UK travel insurance (including Covid cover) to protect against the risk of cancellation.

4. Cancellation by Us

If Holidays in Cumbria must cancel your booking, a full refund of monies paid will be made. We are not obliged to provide alternative accommodation.

5. Arrival & Departure

  • Check-in: from 5:00pm

  • Check-out: by 10:00am

  • Keys are provided via a key safe; code issued in your arrival instructions.

6. Occupancy & Behaviour

  • The number of guests must not exceed the number stated on your booking confirmation.

  • No more than 2 day visitors without prior written consent.

  • Holidays in Cumbria reserves the right to refuse entry or terminate a stay without refund if:

    • occupancy limits are exceeded

    • antisocial behaviour or excessive noise occurs

    • unauthorised parties or events are held

    • Terms are otherwise breached

7. Pets

  • Dogs are welcome at most properties (see your Property Information Pack).

  • Guests must:

    • clean up after pets inside and out

    • keep pets off furniture and beds

    • not leave pets unattended without prior agreement

  • Extra cleaning or damage caused by pets may be charged.

8. Care of Property & Damage Deposit

  • The Hirer is responsible for the property during the stay and must leave it in a clean and tidy condition.

  • Breakages or damage must be reported and may be charged.

  • A refundable damage deposit of £150 may be required and will be returned within 2 days of departure, less any deductions.

  • Please:

    • do not move furniture between rooms

    • remove outdoor shoes upstairs

    • secure doors and windows when leaving

    • switch off unnecessary lights/heating when out

9. Facilities & Amenities

  • Property-specific details (heating, appliances, Wi-Fi, etc.) are in the Property Information Pack.

  • Amenities such as Wi-Fi, fires, stoves, BBQs, hot tubs or outdoor equipment are used at your own risk.

  • Broadband speed/coverage is not guaranteed.

  • Temporary loss of utilities (water, electricity, heating, Wi-Fi, TV) is beyond our control and does not entitle you to compensation.

10. Liability

  • Vehicles, baggage and personal belongings are at the Hirer’s risk.

  • Holidays in Cumbria is not liable for:

    • accidents, loss or damage to guests or property unless caused by negligence

    • injury or damage from use of amenities

    • events beyond our control (weather, pests, building works, local events, etc.)

11. Accessibility & Suitability

  • Our cottages are traditional buildings with features such as low ceilings, narrow stairs, uneven floors and occasional damp patches.

  • It is the guest’s responsibility to ensure suitability before booking. Please contact us with any requirements.

12. Lost Property

Items left will be returned on request, with postage costs plus a £5 handling fee. Unclaimed items are disposed of after 28 days.

13. Smoking & Candles

  • Smoking and vaping are strictly prohibited inside.

  • Candles are not permitted indoors.

  • Breach may result in immediate termination of your stay and extra cleaning charges.

14. Complaints

Complaints must be reported during your stay so we can investigate and resolve them. Complaints raised only after departure cannot be considered.

15. Privacy & Data

Holidays in Cumbria processes personal data in accordance with our Privacy Policy (available via our website or on request).

16. Governing Law

This contract is governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

17. Miscellaneous

  • Guests must respect neighbours and keep noise to a minimum between 11pm and 8am.

  • Vehicles must be parked without obstructing others.

  • Check-out requirements:

    • leave the property tidy

    • load and run the dishwasher (or wash up)

    • bag rubbish and leave outside for collection

  • We reserve the right to amend these Terms from time to time.